1win Privacy Policy

1win collects personal information needed to operate and secure its services:

• Identity and contact details: name, date of birth, address, email, phone, identity document details for KYC and age verification.
• Account and usage data: username, preferences, activity logs, device and browser information, IP address, online identifiers.
• Transaction data: payment method details, deposits, withdrawals, UPI or card references, wallet details, and verification status.
• Compliance and risk data: checks related to fraud prevention, responsible gaming, dispute resolution, and legal requests.

Purposes for collection:

• Provide and maintain user accounts and gaming services.
• Process payments, prevent fraud, and support responsible play.
• Meet legal obligations under Indian law and applicable international standards.

Protection measures:

• Encryption in transit and at rest, access controls, firewalls, and monitoring.
• Role-based permissions, staff training, and vendor due diligence.
• Data minimisation, limited retention, and secure destruction procedures.

User rights:

• Access: request a copy of personal data.
• Correction: request updates to inaccurate or incomplete information.
• Deletion: request erasure, subject to legal retention duties.

Compliance statement:

• 1win seeks to comply with applicable Indian requirements, including the Information Technology Act, the SPDI Rules, and the Digital Personal Data Protection Act, 2023 as notified. Practices are aligned to international principles such as transparency, purpose limitation, and security safeguards.

1win uses data only for specified, explicit purposes and on a lawful basis:

• Account services: registration, login, account recovery, and customer support.
• Transactions: deposits, withdrawals, refunds, dispute handling, and chargeback management through regulated providers.
• Service improvement: troubleshooting, performance analytics, and user experience optimisation across websites and apps.
• Personalisation: content settings, language, and responsible gaming tools.
• Marketing: sending updates or offers where the user has given consent; preferences can be changed in settings.
• Compliance: KYC, fraud prevention, security checks, and responding to lawful requests.

Processing is subject to consent from the user and is carried out in a transparent manner consistent with this policy.

Users can exercise their rights at any time:

• Access and portability: submit a request through in-account support or the contact channel published on the website.
• Update or correction: edit profile details in settings or request correction for records that cannot be changed directly.
• Deletion: request closure of the account and deletion of data, subject to statutory retention requirements.

Procedure:

• 1win may ask for additional information to verify identity before acting on a request.
• Responses are provided within a reasonable period, taking into account legal and operational constraints.

By using 1win services, users consent to necessary security checks and to processing of payment information by payment service providers for authorisation, settlement, risk, and compliance.

• 1win is intended for adults aged 18 and above. Registration by minors is not permitted.
• The operator cannot verify age without appropriate documents and may request government-issued identification to confirm eligibility.
• If a parent or guardian notifies 1win that a minor has provided personal data, 1win will promptly delete the account and associated information, subject to any legal obligations to retain certain records.

• Personal data may be processed and stored outside India in jurisdictions where 1win or its partners operate data centres and support services.
• By using the site, the user consents to such transfers, including onward transfers to vetted processors.
• 1win uses contractual safeguards, technical controls, and confidentiality obligations to protect information during cross-border processing.
• Partners are required to keep information confidential and to use it only for agreed purposes.

• This policy governs how 1win processes personal data and may be updated to reflect changes in law, technology, or operational needs. Updates may alter the scope or effects of certain rules prospectively.
• To the extent permitted by law, this policy does not create rights beyond statutory obligations, and conflicts are resolved under applicable law.
• The disclaimer applies once the user accepts the policy by creating an account, ticking an acceptance box, continuing to use the services, or providing electronic consent.

Definition:

• Cookies are small text files stored on a device by websites to remember settings and understand usage.

How 1win uses cookies:

• Statistics and analytics to understand traffic and service performance.
• Behaviour analysis to detect anomalies, fraud, or abuse.
• Personalisation for language, preferences, and content relevance.
• Site improvement through aggregated insights.

Retention and control:

• Standard retention for cookies is up to 1 year unless a shorter period is needed.
• Users can manage or delete cookies through browser settings; blocking cookies may affect certain functions.

• Use of any 1win online service constitutes full acceptance of this Privacy Policy and related documents referenced herein.
• The current version published on the website prevails over prior versions.
• Continued use after updates indicates consent to the revised terms, subject to applicable law.

• Personal data may be shared with third parties to meet legal obligations, resolve disputes, enforce agreements, complete transactions, provide support, and prevent fraud.
• Typical recipients include payment processors (such as UPI, cards, and wallets), identity verification providers, anti-fraud and risk platforms, analytics services, cloud hosting, and customer support tools.
• 1win maintains a record of key processors and service providers; where a public list is not available, 1win will inform users of purpose and scope upon request.
• Providing data and using the services constitutes consent to such sharing for the stated purposes. Third parties are bound by contractual confidentiality and security requirements and must process information only as instructed by 1win.

• The website may contain links to external websites and services operated by third parties that have their own privacy policies.
• 1win is not responsible for how those sites collect, use, or protect information.
• Users should review the privacy notices of any external site before providing personal data or continuing usage.