Responsible Gaming

Gambling involves the risk of financial loss. Responsible play means staying in control and protecting your money, time, and emotions. 1win offers tools and tips that help players manage betting behavior responsibly.

• Treat gambling as entertainment, not a way to make money.
• Set a budget and time plan before you start playing; stop when either limit is reached.
• Use account tools such as deposit, loss, stake, and session limits to keep control.
• Keep gambling funds separate from essential expenses like rent, bills, and education.
• Do not chase losses; take a break and review your plan.
• Avoid borrowing or using credit for betting.
• Check your play history regularly to learn patterns and adjust limits.
• Only gamble when you feel calm; avoid alcohol or stress-driven play.
• You must be 18+ to use 1win services.

Betting addiction can develop gradually. Early warning signs need attention so you can act quickly and seek help.

• Preoccupation with gambling; thinking about the next bet most of the day.
• Spending more than planned; breaking set limits again and again.
• Chasing losses or increasing stakes to feel the same excitement.
• Hiding betting from family or friends; lying about time or money spent.
• Irritability or restlessness when trying to cut down or stop playing.
• Neglecting work, studies, or relationships due to gambling.
• Borrowing money, selling items, or using essential funds for bets.
• Using gambling to escape stress, sadness, or other problems.
• Failed attempts to reduce or stop despite negative impact.
• Feeling guilt or shame after sessions but continuing to gamble.

Gambling addiction is a serious condition. Professional support can help you regain control.

You can take practical steps to reduce harm and regain control. 1win supports safer play and provides tools that help prevent addiction.

• Set deposit, loss, wager, and session limits in your account and review them often.
• Enable reality checks so you receive regular time reminders during play.
• Use cool-off or self-exclusion to block access for a chosen period.
• Remove saved payment methods and keep gambling funds small and pre-set.
• Schedule gambling-free days; add alarms to enforce breaks.
• Do not use credit or borrowed money; cancel bets for the day after a loss.
• Install website/app blocking software on devices if urges are hard to manage.
• Share your plan with a trusted person who can support your limits.
• Keep a log of spending and outcomes to learn patterns and adjust behavior.
• Contact professional services early for confidential help and ongoing support.

Independent help is available in India. Trained professionals can provide guidance, treatment, and ongoing support for gambling-related harm.

• Tele-MANAS (Government of India) — national mental health support: https://telemanas.mohfw.gov.in/
• iCALL (TISS) — professional counselling and referrals: https://icallhelpline.org/
• NIMHANS — mental health services and resources: https://nimhans.ac.in/
• Sanjivini Society for Mental Health — counselling support: https://www.sanjivinisociety.org/
• IHBAS, Delhi — mental health hospital and clinics: https://ihbas.delhi.gov.in/
• Gamblers Anonymous — peer support meetings (online options available): https://www.gamblersanonymous.org/ga/

Note: External services are independent of 1win. Choose the option that suits your location and needs.

If you are worried about addiction or need account-based help, contact 1win Support. Our team can guide you on limits, cool-off, and self-exclusion options.

• Live Chat in the 1win app and on the website (24/7).
• Help Centre request form in your account (Support section).
• Email using the address listed in the Support area of your account.
• Request self-exclusion or limit changes through Account > Limits.
• Ask for escalation to the Responsible Gaming team for tailored support.
• For urgent risk of harm, contact local emergency or the resources above first.