1win India Support and Customer Service

Use 1win live support when you need help now. It is the fastest way to reach 1win customer service.

• How to open chat
  • App: Profile > Help & Support > Live Chat.
  • Website: Help icon in the bottom corner or Support in the header, then Chat.
  • Type your question to join the queue. An agent connects and greets you.
• Best for
  • Login or OTP issues.
  • KYC and account verification status.
  • UPI/IMPS deposits pending, cashout questions, bonus queries.
  • Bet settlement or game not loading.
  • Simple technical support checks.
• Contact details and hours
  • 1win live support is available day and night in most regions.
  • Primary language: English. You can ask for Hindi if an agent is available.
  • Access chat only through the official app or website.
• Expected response times
  • Connection to an agent: 1–3 minutes in most cases.
  • Typical resolution: 5–15 minutes, depending on checks needed.
  • If escalation is required, you get a case ID for follow-up.
• Tips for faster help
  • Share your account ID, registered phone, and recent deposit details if the issue is about payments.
  • Describe the steps taken and any error text. Add screenshots where possible.
  • Stay in the chat until the agent confirms next steps.
  • Never share passwords or one-time passwords.

Email works well for detailed cases and documents. Use it when you need a written trail from 1win customer support.

• How to send
  • App: Profile > Help & Support > Email. This opens your email client to the official support email.
  • Website: Footer > Support > Email.
  • Include your account ID, registered mobile number, and a clear summary.
• Best for
  • KYC documents (PAN, Aadhaar) and verification queries.
  • Transaction proofs (UPI UTR, bank reference numbers).
  • Formal complaints, account settings requests, responsible play limits.
  • Complex technical support cases needing logs or attachments.
• Contact details
  • Use only the support email shown in the app or on the official website.
  • Avoid addresses found on social media or search results.
  • If you receive a case ID in chat, include it in the subject.
• Expected response times
  • First reply: 4–12 business hours in most cases.
  • Full resolution: 24–48 hours, depending on investigation and partner response.
• Tips for faster help
  • Subject format: Issue type – Account ID – Short description (e.g., Deposit pending – 123456 – UPI UTR 9xxxx).
  • Attach screenshots of errors and bank confirmations.
  • List timestamps in IST and mention device, OS, and app version.
  • Send one case per email thread to keep the answer focused.

Phone can help when you need to talk through steps or cannot access chat. Use it for urgent account or payment questions.

• How to call
  • If phone support is enabled for your account, the 1win helpline number appears in Profile > Help & Support > Call.
  • Only dial the support number shown in-app or on the official website.
• Best for
  • Account lockout or two-step verification trouble.
  • Time-sensitive deposit or withdrawal concerns.
  • Accessibility needs.
• Contact details and hours
  • A public free number for India is not listed on the site at this time.
  • Avoid numbers from ads, posts, or unofficial pages.
  • Regional availability varies; a helpline number 24 7 may not be offered in all areas.
  • If a callback option appears, enter a reachable number and keep the line open.
• Expected response times
  • Typical wait time: 2–5 minutes, depending on peak hours.
  • Call length: 5–10 minutes plus verification if needed.
  • Some cases may be moved to email or chat for documents.
• Tips for faster help
  • Keep your account ID, registered mobile, and last deposit UTR ready.
  • Call during off-peak times such as mid-morning or mid-afternoon IST.
  • Use a stable connection and quiet place to avoid repeats.
  • Do not share OTPs or full card numbers over the phone.

Messaging apps and social platforms can provide quick updates and basic help. Use them to check known issues and to share case IDs.

• Where to contact
  • Open the app or website footer and follow the verified links for Telegram, WhatsApp, Facebook Messenger, or X (Twitter).
  • Do not search for handles. Imposter accounts are common.
  • Look for verified indicators shown in-app.
• Best for
  • Service updates, outage notices, and general questions.
  • Sharing a case ID you already got from chat or email.
  • Getting directions to the right channel.
• Contact details and scope
  • Some channels post updates only and do not access accounts.
  • Agents may move you to live chat or support email for identity checks.
  • Never send OTPs, card details, or full ID numbers over public platforms.
• Expected response times
  • Typical first response: 15–60 minutes during India daytime hours.
  • Account-specific answers may be redirected to chat for security.
• Tips for effective messaging
  • State your account ID and case ID if you have one.
  • Keep questions short and stick to one topic.
  • Share screenshots only through private, verified chats.
  • If no reply, switch to live chat for faster action.

Technical support handles app errors, game issues, and payment gateway problems. Use it when self-help steps do not fix the issue.

• How to reach technical support
  • Start a live chat and request the technical queue, or send an email marked Technical.
  • Include device model, OS version, app version or browser, network type (Wi‑Fi/4G), and timestamps in IST.
  • Add error codes, screenshots, or a short screen recording if possible.
• Issues handled
  • Login failures, OTP not received, two-step verification problems.
  • UPI collect request expired, IMPS pending, or card failure after charge attempt.
  • Game not loading, round stuck, crash, or lag.
  • Withdrawal pending beyond stated timeframe.
  • Account data not syncing across app and website.
• Contact details
  • Use live chat for triage; the 1win support team escalates to technical support if needed.
  • For email, use the official support email shown in the app or site.
  • Phone lines may not route directly to technical teams.
• Expected response times
  • Chat triage: 15–30 minutes for first diagnosis.
  • Complex fixes: 24–72 hours depending on provider or bank partners.
  • Payment reconciliation via bank or PSP: often 1–3 business days.
• Tips for faster fixes
  • Provide UTR/reference numbers, bank name, and attempt time for payments.
  • Try basic steps: update the app, clear cache, re-login, switch network, or use the website.
  • For game issues, share game name, round ID, and approximate time.
  • Keep attachments under 10 MB and send one case per thread.

VIP and priority support offer faster routing and dedicated help. Access depends on your account tier.

• How to access
  • If eligible, you see VIP options in Profile and may get a dedicated manager.
  • Use the priority chat link or manager contact shown in your account.
  • Do not share private links or numbers publicly.
• Best for
  • High-value deposits and withdrawals.
  • Account reviews, limits, and tailor-made solutions.
  • Time-sensitive event or tournament issues.
• Contact details
  • Priority chat appears in-app for qualified players.
  • A dedicated email or phone may be provided by your manager.
  • If you do not see VIP options, use standard 1win customer support channels.
• Expected response times
  • Priority chat pickup: often under 1 minute.
  • Email replies: 1–4 hours in business hours.
  • Callback windows are shared by your manager.
• Tips to maximise benefits
  • Keep communication in one thread for faster tracking.
  • Set your preferred language and contact time in account settings.
  • Use clear objectives: refund request, limit change, or technical check.