1win Rules and Regulations in India

These Terms and Conditions govern your use of the official 1win website and mobile application in India. By creating an account, you confirm that betting is allowed under the laws of your state or union territory and that you meet eligibility rules. The rules apply to all services, including bets on any event, casino games, and bonuses. Read this page carefully, as it forms a binding legal agreement between you and 1win.

General Terms

  • Agreement and scope
    • By completing registration or using 1win services, you agree to these Terms and Conditions, the Privacy Policy, the AML/KYC Policy, and any game- or bonus-specific rules.
    • The terms apply to all products, including sports betting, odds markets, casino, live casino, promotions, and any other services offered to India-based users.
  • Eligibility and local law
    • You must be at least 18 years old, or older where your local law sets a higher age (for some states this may be 21).
    • You are responsible for determining whether betting is legal in your location and that you are allowed to place a bet on any event under Indian and state laws.
    • Access from states or territories that prohibit online betting or games of chance is not permitted.
  • Changes to terms
    • 1win may modify these terms to reflect legal requirements, product updates, or risk controls.
    • Material changes are posted on the site or app; continued use after publication means you accept the updated terms. You should read the terms regularly.
  • Proper use of the platform
    • Maintain only one account per person; duplicate or shared accounts are prohibited.
    • You must provide accurate information and keep your details up to date.
    • Automated betting, bots, scripting, match-fixing, arbitrage abuse, odds manipulation, chip dumping, or bonus abuse are prohibited.
    • You may not use VPNs, proxies, or any tools to disguise location in order to bypass geo-restrictions or responsible gambling settings.
  • Content and intellectual property
    • All site content, software, odds displays, trademarks, and materials are protected by copyright and related IP rights.
    • You may not copy, redistribute, or use the content for commercial purposes without written permission.
  • Limitation of liability
    • 1win provides services on an “as available” basis and does not guarantee uninterrupted access to markets, odds, or events.
    • 1win is not liable for losses resulting from internet failures, device malfunctions, third-party outages, or force majeure.
    • To the maximum extent allowed by law, liability is limited to the amount of your disputed bet or the amount held in your account, as applicable.

General Betting Rules

  • Eligibility to place bets
    • Only verified users who meet age and location requirements may place bets.
    • 1win may request KYC verification before accepting bets or settling winnings.
  • Bet acceptance
    • A bet is accepted once it appears in your betting history with a unique ticket ID.
    • Markets, odds, and event availability may change at any time before acceptance. If a bet is not accepted due to technical or trading reasons, it will be void and the stake returned.
  • Minimum and maximum stakes
    • Minimum and maximum bet amounts depend on the market, sport, and your account status; limits are shown on the bet slip.
    • 1win may set per-bet, per-market, per-event, or per-account limits and may reject or partially accept a stake.
  • Odds, settlement, wins and losses
    • Bets are settled based on official results published by the relevant governing body for the event.
    • Payouts are calculated using the odds displayed at the time of acceptance and the stake recorded in the ticket.
    • Obvious pricing errors or palpable mistakes may result in correction or voiding of the bet.
    • If an event is postponed, abandoned, or rescheduled, settlement follows market-specific rules posted on the platform. Certain markets may remain valid while others may be void.
  • Restrictions and suspensions
    • 1win may suspend markets, limit bets, or close betting on an event due to integrity concerns, regulatory requirements, or trading risk.
    • Users found engaging in prohibited activity, including bonus abuse or collusion, may face limit reductions, bet cancellations, or account actions.
  • Cancellations and voids
    • A bet cannot be cancelled by the user once accepted, unless the platform offers a specific cancellation feature for that market.
    • If a market is void, stakes are returned to the account balance.
    • Cash Out, if available, is an optional service and not guaranteed; Cash Out values are offers that may be withdrawn or change rapidly.
  • Bonuses and free bets
    • Use of any bonus, free bet, or promotional offer is subject to dedicated bonus terms, including wagering requirements and expiry.
    • If bonus terms are not met, winnings from bonuses or free bets may be adjusted or forfeited according to the promotion rules.

Payment Rules

  • Funding your account
    • Deposit methods for India may include UPI, IMPS, NetBanking, cards (Visa/Mastercard/RuPay), and approved e-wallets as displayed in the cashier.
    • Only payment instruments held in your name may be used. Third-party payments are not allowed.
    • Minimum and maximum deposit limits are shown per method in the cashier and may vary by verification status.
  • Withdrawals
    • Withdrawals are paid to the same method used for deposit where feasible; otherwise, 1win may select an alternative method in your name.
    • 1win may require KYC/AML checks before processing withdrawals. You may be asked for identity, address, and payment ownership documents.
    • Withdrawal limits and frequency depend on the method, your account history, and risk assessment; current limits are shown in the cashier.
  • Processing times and fees
    • Processing times depend on the method, bank processes, and verification status.
    • 1win does not charge a platform fee unless stated in the cashier. Your bank or provider may apply fees or currency conversion charges.
  • Transaction rules and restrictions
    • 1win may impose a wagering requirement on deposited funds to reduce payment fraud and money laundering risk.
    • 1win may hold or reverse transactions that appear irregular, high-risk, or inconsistent with prior activity.
    • If a payment is charged back or disputed, 1win may suspend the account and recover associated costs from any available balance.
  • Cancellations and errors
    • Deposits generally cannot be reversed once credited.
    • A pending withdrawal may be cancelled by you only if the cashier shows the option. Once processed, it cannot be recalled.
    • Erroneous credits or duplicate payouts will be debited from your account; if the balance is insufficient, you must repay the overpaid amount.

Responsible Gambling

  • Principles
    • Gambling is entertainment, not a source of income. Bet amounts should be affordable relative to your circumstances.
    • You are encouraged to read risk information and set personal limits before placing bets or using bonuses.
  • Control tools
    • Deposit limits, loss limits, session limits, and reality checks can be requested through support or available tools in your account.
    • Time-outs (cooling-off) and self-exclusion for defined periods are available on request. During exclusion, bets and bonuses are disabled.
    • You may request closure of your account for gambling risk concerns.
  • Self-assessment
    • Indicators of risk include chasing losses, betting larger amounts than planned, and hiding betting from others.
    • A self-assessment questionnaire may be provided through support to evaluate your behavior.
  • Support resources in India
    • Gamblers Anonymous India (local groups in major cities)
    • Gambling Therapy (online support)
    • iCALL (TISS) counseling service
    • Tele-MANAS national mental health helpline
    • If you feel at immediate risk of harm, contact local emergency services.
  • Underage use
    • Accounts by persons under the legal age are prohibited. 1win will close such accounts and may void bets or bonuses.

Anti-Money Laundering

  • Policy objectives
    • 1win maintains controls to prevent money laundering, terrorism financing, fraud, and misuse of its services.
    • Controls are designed to meet licensing obligations and applicable international standards, alongside Indian legal requirements that may apply to cross-border services used by India-based customers.
  • KYC measures
    • Verification may include identity documents, proof of address, source-of-funds declarations, and payment ownership checks.
    • 1win may conduct ongoing verification and request updated documentation at any time.
  • Monitoring and detection
    • Transactions are monitored for unusual patterns, rapid deposits and withdrawals, structuring, third-party payments, and bets inconsistent with your profile.
    • 1win may request explanations or evidence supporting activity and may suspend features until reviews are complete.
  • Consequences of non-compliance
    • Failure to provide requested KYC documents or credible explanations may lead to limitations, bet cancellations, freezing of funds, or account closure.
    • 1win may report suspicious activity to relevant authorities where required by law and will not inform users where tipping-off restrictions apply.

Privacy Policy

  • Legal basis and scope
    • 1win processes personal data to deliver services, perform contracts, meet legal duties (including AML), and protect legitimate interests such as security and risk management. Consent is used for certain marketing or optional features.
  • Data collected
    • Registration and profile data: name, date of birth, contact details.
    • Verification data: identity documents, address proofs, payment ownership details, source-of-funds information.
    • Usage and device data: IP address, device identifiers, app logs, cookies, and interaction data related to bets, bonuses, and account settings.
    • Transaction data: deposits, withdrawals, and payment metadata.
  • Use of data
    • Provide and improve services, process bets, display odds and markets, manage bonuses, and settle winnings.
    • Conduct KYC/AML checks, prevent fraud, enforce legal rights, and comply with regulatory requests.
    • Personalize content and communications according to your preferences and local legal position regarding marketing.
  • Sharing and transfers
    • Data may be shared with payment providers, identity verification vendors, analytics and security partners, and auditors bound by contractual safeguards.
    • Where data is transferred cross-border, appropriate protections are applied, such as contractual clauses and access controls.
  • Retention
    • Data is retained for as long as needed for the purpose collected and as required by law, including AML retention periods.
  • Your rights (subject to applicable law, including India’s Digital Personal Data Protection Act, 2023)
    • Access, correction, deletion, and portability where applicable.
    • Withdraw consent for optional processing, such as marketing, without affecting legal or contractual processing.
    • Object to or restrict processing based on legitimate interests, where available under law.
    • Submit complaints to a relevant data protection authority, where applicable.
  • Cookies
    • Cookies and similar technologies support authentication, security, analytics, and remembering preferences. You can manage cookies in your browser or device settings; some features may rely on essential cookies.

Security

  • 1win security commitments
    • Protection of user accounts, transactions, personal data, and betting records is a priority.
  • Technical measures
    • Transport Layer Security (TLS) for data in transit and encryption of sensitive data at rest.
    • Network segregation, firewalls, intrusion detection, and monitoring of platform activity.
    • Regular security testing and patch management.
  • Account protection
    • Optional two-factor authentication (2FA) is available; you are encouraged to enable it in your account settings.
    • Create strong, unique passwords, update them periodically, and keep credentials confidential.
    • Notify support immediately if you suspect unauthorized access. 1win may lock the account pending investigation.
  • Operational safeguards
    • Principle of least privilege for staff access and logging of administrative actions.
    • Vendor due diligence and contractual security requirements for third-party services.
  • Your responsibilities
    • Maintain updated devices and software, avoid public networks for payments, and log out after use.
    • You are responsible for activity conducted through your account unless you have reported compromise promptly.